company
Yorkshire Water is a water supply and treatment utility company serving more than 4.7 million domestic households and 140,000 business customers across parts of Yorkshire, North Lincolnshire and Derbyshire.
The company’s vision is "taking responsibility for the water environment for good" and with providing excellent customer service being at the heart of their business, Yorkshire Water’s focus is on ensuring all their customers have clean water on tap and have their waste water taken away 24/7, 365 days a year.
In order to fulfil Yorkshire Water’s commitment to its customers, they needed to be able to maximise their workforce productivity to drive efficiencies across the business.
Yorkshire Water were looking for a comprehensive management platform that would allow them to create, dispatch and provide real-time visibility of work tasks being undertaken by their field-based operatives throughout its regional network. The Prolius system was the natural choice for ensuring that Yorkshire Water’s head office and field teams were effectively communicating with each other in real-time to significantly increase work productivity.
Through using the Prolius Workforce platform and mobile app on a daily basis, Yorkshire Water was able to seamlessly and rapidly raise, allocate, distribute and complete in excess of over 1,000 work tasks per day to teams in the field.
Not only has Prolius significantly increased daily work productivity, it has also enabled more effective communication between field and office teams allowing for greater visibility and sharing of information to make valuable data driven decisions.
- Real-time, comprehensive data and image capture
- Increased visibility of key data to drive valuable insights
- Enhanced communication between field and office teams
- Detailed analytics and reports on work tasks
- Increase in completed work tasks per day
- Improved productivity and operational efficiency
- Improved health & safety processes
- Increased levels of customer satisfaction
